Website: https://themysticastrologer.com/
Effective Date: 01 July 2026
Last Updated: 01 July 2026
TheMysticAstrologer (“Company,” “we,” “us,” “our”) is committed to protecting the privacy of visitors and customers (“User,” “you,” “your”) of https://themysticastrologer.com/ (“Website”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
By accessing or using this Website, or by purchasing our products and services, you consent to the collection and use of your information as described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Identity information: Full name, date of birth, time of birth, and place of birth (required specifically for astrology consultations and horoscope-based recommendations).
- Contact information: Email address, phone number, and shipping/billing address.
- Account information: Username and password, if you register an account.
- Payment information: Billing details are processed through third-party payment gateways (we do not store your full card details, UPI PIN, or net banking credentials on our servers).
- Consultation details: Information you voluntarily share during astrology consultations, including personal, family, health, career, or relationship matters discussed for the purpose of astrological guidance.
- Communications: Records of your correspondence with us via email, WhatsApp, chat, or phone, including customer support queries.
- User-generated content: Reviews, testimonials, ratings, or feedback you submit.
1.2 Information Collected Automatically
- Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages visited, and time spent on the Website.
- Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie preferences through your browser settings.
- Location data: Approximate location derived from your IP address, used for shipping estimates and local SEO relevance (e.g., showing you our Ratnagiri store details).
1.3 Information from Third Parties
- Information from payment gateway providers confirming successful transactions.
- Information from courier/logistics partners regarding delivery status.
- Information from analytics providers (such as Google Analytics) and advertising platforms (such as Meta/Google Ads), where applicable.
2. Sensitive Personal Data
Certain information we collect — particularly birth details and any health or medical information you voluntarily disclose during an astrology consultation — may qualify as sensitive personal data under Indian law. We treat this information with heightened care:
- Such data is collected only with your explicit consent, provided at the time of booking a consultation.
- It is used strictly for the purpose of providing you with the requested astrological reading or remedy recommendation.
- We do not sell, rent, or trade this information to any third party for marketing purposes.
- You may withdraw consent for future use of this data at any time by contacting us, subject to Section 9 below.
3. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders for products (gemstones, crystals, bracelets, etc.);
- To schedule, conduct, and personalize astrology consultations, including generating horoscope charts and remedies specific to your birth details;
- To energize personalized products (such as bracelets) specifically for you, as described on our product pages;
- To communicate with you regarding order status, shipping updates, consultation confirmations, and customer support;
- To send promotional communications, offers, and newsletters, where you have opted in (you may unsubscribe at any time);
- To improve our Website, products, and services through analytics and user feedback;
- To detect, investigate, and prevent fraudulent transactions, security breaches, or other illegal activities;
- To comply with applicable legal, tax, accounting, and regulatory obligations.
4. Legal Basis for Processing
We process your personal data on the following grounds, consistent with the DPDP Act, 2023:
- Consent: For the collection of sensitive information such as birth details, and for marketing communications.
- Contractual necessity: To fulfill orders and provide consultations you have requested and paid for.
- Legal obligation: To comply with tax, GST, and other statutory recordkeeping requirements.
- Legitimate interest: For fraud prevention, Website security, and improving our services.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: With third-party vendors who assist us in operating our business, including payment gateways, courier/logistics partners, SMS/email service providers, and website hosting/analytics providers — strictly on a need-to-know basis and under confidentiality obligations.
- Astrologers/consultants: With the specific astrologer assigned to your consultation, solely for the purpose of providing you the requested service.
- Legal compliance: Where required to comply with a legal obligation, court order, government request, or to protect the rights, property, or safety of TheMysticAstrologer, our customers, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity, subject to the same privacy protections.
- With your consent: For any other purpose, only with your explicit consent.
We do not disclose the specific personal or astrological details discussed during your consultation to any third party, except as required by law.
6. Data Storage and Security
- We implement reasonable security practices and procedures, including encryption (SSL/TLS), access controls, and secure servers, in compliance with the IT Act, 2000 and applicable rules, to protect your information from unauthorized access, alteration, disclosure, or destruction.
- Payment transactions are processed through PCI DSS-compliant third-party payment gateways; we do not store sensitive payment credentials on our servers.
- While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Access to sensitive personal data (such as birth details and consultation notes) is restricted to authorized personnel and astrologers directly involved in delivering your service.
7. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to comply with legal, accounting, tax, or reporting requirements (typically as mandated under the Income Tax Act, GST laws, and the Companies Act, where applicable).
- Consultation records and birth chart data may be retained to allow for follow-up consultations and continuity of astrological guidance, unless you request deletion.
- Upon a valid deletion request (see Section 9), we will delete or anonymize your data, except where retention is required by law.
8. Cookies Policy
- We use cookies to remember your preferences, maintain your cart, analyze traffic patterns, and personalize content.
- Types of cookies used: essential/functional cookies (required for the Website to operate), analytics cookies (e.g., Google Analytics), and marketing cookies (e.g., Meta Pixel, Google Ads), where applicable.
- You can disable cookies through your browser settings; however, this may affect certain functionalities of the Website, such as cart persistence or checkout.
9. Your Rights
In accordance with the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to our legal obligation to retain certain records (e.g., transaction records for tax purposes).
- Right to withdraw consent: Withdraw consent for processing of data collected on a consent basis (such as marketing communications or sensitive birth/consultation data), without affecting the lawfulness of processing carried out before withdrawal.
- Right to grievance redressal: Raise concerns regarding the handling of your data with our Grievance Officer (Section 13).
- Right to nominate: Nominate another individual to exercise these rights on your behalf in the event of death or incapacity, as provided under the DPDP Act.
To exercise any of these rights, please write to us at omnamahshivayastrology@gmail.com. We will respond within a reasonable time and in compliance with statutory timelines.
10. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without parental/guardian consent. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will promptly delete such information.
11. Marketing Communications
- If you have opted in, we may send you promotional emails, SMS, or WhatsApp messages about new products, offers, or astrological content.
- You may opt out at any time by clicking the “unsubscribe” link in emails, replying “STOP” to SMS, or contacting us directly. Note that you will continue to receive essential transactional communications (such as order confirmations) even after opting out of marketing messages.
12. Third-Party Links
Our Website may contain links to third-party websites (such as payment gateways or social media pages). This Privacy Policy does not apply to those third-party websites, and we encourage you to review their respective privacy policies. We are not responsible for the privacy practices of any third party.
13. Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer/Data Protection contact are as follows:
- Grievance Officer: Mr. Ankit Main
- Email: omnamahshivayastrology@gmail.com
- Address: 4, Om Radha Apartment, Above Ved Electronics, Near Chirayu Hospital, Salvi Stop, Ratnagiri, Maharashtra (India) 415612
- Response Time: We will acknowledge your complaint within 48 hours and endeavor to resolve it within 30 days.
14. International Users
If you access our Website from outside India, please note that your information will be transferred to, stored, and processed in India, where our servers and business operations are located. By using our Website, you consent to this transfer.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Continued use of the Website after changes constitutes acceptance of the revised Policy.
16. Consent
By using our Website, submitting your information, purchasing products, or booking a consultation, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
17. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
- Email: omnamahshivayastrology@gmail.com
- Phone: +91 7276 61 9975
- Address: 4, Om Radha Apartment, Above Ved Electronics, Near Chirayu Hospital, Salvi Stop, Ratnagiri, Maharashtra (India) 415612
